Terms and Conditions

Ordering Information

Please remember that we are an online business store. You can place your order via telephone, mail, e-mail, or directly through our website. We suggest that you prepare your order before calling.

Domestic orders - U.S. residents may place their order through our website, or by completing the order form and send it to the address provided. You can pay by credit card, personal check, money order, or PayPal.

International orders - Payment must be done online in U.S. funds only. Shipping fees for International Orders are based on total weight of the completed order and the country of destination.

Please do not place an order if you do not intend to pay as we will not hold your order.

Shipping and Handling Information

We try to send all orders the economical way. Domestic orders are processed and shipped through USPS upon receipt of payment. We will ship orders first class, priority mail or flat rate, with delivery confirmation. Shipping will take approximately 2 - 7 days for domestic orders.

Shipping fees for international orders depend on their weight and country of destination. We will send your order Global Priority which takes about 7 - 10 business days.

Items Not Available

Products that are not available are usually indicated as such on our website. If you still would like to purchase the item, you can add it to your shopping cart and you will be notified when they are back in stock.

Back Orders

Sometimes we temporarily run short of an item. If this happens and it is part of your order, you will see a "back order" note on your invoice. The back order will be shipped as soon as the product is received. If you do not want the back order, please respond or send us an e-mail right away.

For International orders, your order will be held until all product is received. International customers will be notified through e-mail.

Special Orders

If an item is ordered in huge quantities and a re-ordering has to be placed, a 50% deposit is required. No cancellation on these orders will be accepted.

Customized orders such as frames, matte, greeting cards, embellishments, piecings and tags must be made well in advance. We will notify you upon completion of your order and payment must be received in full. No cancellation is accepted on customized orders.

Returns

Our customers are important to us, and our main goal is to make sure you are satisfied. However, we must be contacted before any items are returned. If you received our merchandise in damaged condition or otherwise unsatisfactory may be returned within 20 days. We offer exchanges, or if you prefer, a refund. Refund will be the cost of the product not including the shipping fee. The items returned will be inspected. They should be in good condition, unused, and not opened. There will be a 20% deduction on refund for items opened.

Canceling an Order

When canceling an order, please notify us as soon as possible. Some customers place an order for items they are not sure of, change their minds and never notify us.

Visiting our mini-warehouse

If you are from another state and visiting New Jersey, you can come and visit our mini warehouse. We are open during the weekend. You will need to notify us when you would like to come. Purchases must be paid in cash ONLY. Call for directions.

Response

Problems with online connections cannot be avoided at times. Please note that if you do not receive a response within 4 - 6 hours, send another e-mail to kamya@kamya.com.

Sales Tax

Kamya is located in New Jersey, and is required by State law to collect sales tax on all items that are sold, or shipped, to a location within New Jersey. The current New Jersey sales tax rate is 7%.

Privacy Policy

Privacy Policy Statement

This is the web site of Kamya.

Our postal address is:

Kamya
93 Washington Road
Sayreville, NJ 08872
USA

We can be reached via e-mail at kamya@kamya.com or you can reach us by telephone at (732) 619 - 9710.

For each visitor to our web pages, our web server automatically recognizes the visitor's domain name. We collect data on the numbers of visitors to our web pages and aggregate completely non-identifying statistics on what pages customers access or visit. The information we collect is used for internal review, and is then discarded. We make no effort to identify visitors to our site, and we do not log the specific identity of visitors.

We use non-persistent cookies to record session information for our shopping cart. These cookies are not saved on your computer. They disappear when you close your browser.

For each customer, we only collect the relevant shipping and billing information (e.g. shipping address). The information we collect is used for shipping and payment purposes only. PayPal is responsible for clearing credit cards on their secure server. Nothing is passed to us as per your credit card information. We do not have access to your credit card information. We redirect visitors to a secure third-party server (PayPal) for the transfer of certain types of sensitive information, such as credit card information.

As part of our basic privacy and security policies, Kamya does not require "registration" of any kind to place an order. Upon request we provide site visitors with access to all information that we maintain about them.

We appreciate your trust, and treat all information carefully and sensibly. We have physical, electronic, and managerial procedures in place to safeguard your information. All customer information is treated as confidential. Kamya does not participate in bulk e-mail solicitations, phone banks, or third party advertisement schemes. Your information is never sold, or provided to a third party, unless required by law.

This web site contains links to other external web sites. If you use any of the external links, you will be directed to a site which is not covered by our privacy policies.

If you feel that this web site is not following its stated information policy, you may contact us at the above address, e-mail address, or phone number.